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In severalcases, the arrogant “puffery” among organizations that I lamented in last year’s report hasgiven way to a welcome new focus on the public good.* All major investigations referred to in this section are detailed in the SORT chapter of this report. 2007-2008 Annual Report FEBRUARY 26, 2008: The Ombudsman releases his report on Legal Aid Ontario’s handling of the Richard Wills case.As recommended in my 2007 report, A Game of Trust, there is now a new regulatoryregime in place to foster the integrity and security of the province’s lotteries.Our Special Ombudsman Response Team(SORT) investigations have tackled complex new issues and PHOTOS BY BRIAN WILLERcontinue to spark sweeping systemic reforms.

Wills’ defence after he deliberately impoverished himself.34Ongoing SORT Assessments ......................................... 35 The Scarborough Hospital ................................... 35 William Osler Health Centre ................................. 36 Your Feedback .................................................................................... 46 Appendix 1: Complaint Statistics ...................................................... 51Total Complaints and Inquiries Received .................................. 51Complaints and Inquiries Outsidethe Ombudsman’s Authority ......................................................51Complaints and Inquiries Withinthe Ombudsman’s Authority ......................................................Yours truly, André Marin Ombudsman Bell Trinity Square483 Bay Street, 10th Floor, South Tower Toronto, Ontario M5G 2C9Telephone: 416-586-3300Facsimile: 416-586-3485TTY: 1-866-411-4211 Office of the Ombudsman 1 4.Table of Contents2007-2008 Annual Report Ombudsman’s Message.......................................................................

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